Integrated Management System

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Integrated Management System

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Integrated Management System
Process-based management
Audits − internal and external assurance of the Integrated Management System
IMS documentation
Management Systems at ORLEN Group companies
Management Systems

3-3
Management of material topics

Integrated Management System

The ORLEN Group supplies highest-quality products to its customers, while striving to make its operations as neutral to the natural environment as possible, to achieve superior energy efficiency, and to maintain high OHS, process safety and information security standards.

To deliver on that promise, the Group has an Integrated Management System (IMS) in place.

The IMS comprises:

Quality Management System based on the PN-EN ISO 9001 and AQAP 2110 standards;
Environmental Management System based on the PN-EN ISO 14001 standard;
Occupational Health and Safety Management System based on the PN-EN ISO 45001 standard;
Energy Management System (SZEn) based on the ISO 50001 standard;
Information Security Management System based on the PN-ISO/IEC 27001 standard;
International Sustainability & Carbon Certification System (ISCC EU);
Sustainability Certification System for Biomass and Biofuels (KZR INiG);
Factory Production Control System (ZKP);
HACCP Food Safety Management System compliant with Codex Alimentarius standard;
Quality Management System based on the PN EN ISO/IEC 17025 standard (in place at all the organisational units which conduct research or tests using methods that require approval by the Office of Technical Inspection (UDT));
Risk Based Inspection Management System (RBI).

The scope and rules governing the operation of the Integrated Management System are specified in:

Integrated Management System (IMS) Book with schedules;
Energy Management System Book;
Factory Production Control (ZKP) Book;
Risk Based Inspection (RBI) Book;
JET A1 Book – supervision of quality of aviation turbine fuel during production, storage and distribution;
PN-EN ISO/IEC 17025 System Book;
HACCP Book;
System procedures approved by the President of the Management Board – Chief Executive Officer/ Members of the Management Board;
Maps, charts and metrics for the identified processes;
Operating procedures/instructions/manuals approved by Directors/Managers for their respective processes/areas.

In 2022, the following key projects were completed with respect to the Integrated Management System:

Cooperation with certification bodies with respect to Management Systems surveillance was continued;
The Factory Production Control (ZKP) System certification was maintained and improved, its scope extended to cover processes carried out for ORLEN by Rafineria Gdańska Sp. z o.o.
Tools supporting the oversight of documented information were refined;
Efforts to enhance the RBI Management System were continued;
The Food Safety Management System was maintained and improved;
The International Sustainability & Carbon Certification System (ISCC EU) and the Sustainability Certification System for Biomass and Biofuels (KZR INiG) were improved and re-certified.
Work was performed in pursuance of the IMS goals and objectives set forth in the following documents:
ORLEN’s certified Integrated Management System was improved, which included expanding its scope to cover processes taken over from the former Grupa Lotos S.A. The system underwent a special audit and received the relevant IMS certificates.
All the Management Systems operating within the PGNiG Branch Complex were certified, retaining their separate status (as systems excluded from the IMS operation), subject to the applicable rules in place at the Company.

Detailed information on the results of the activities carried out based on the Integrated Management System in 2022 is available in other parts of this Integrated Report, for example:

For a description of the key environmental and climate impact indicators, see ‘Environment and climate’.
For statistics demonstrating compliance with the highest safety standards, see ‘Occupational health and safety’.
Data on the effects of customer health and safety activities is presented in ‘Development of the product and service portfolio and facilities for customers’.
The results of energy management are described in ‘Energy management’.
All certificates and policies are available at: Management systems | ORLEN.

Process-based management

ORLEN applies a process-based approach involving identification and mapping, based on an analysis of the context of the entire organisation’s operations, of the processes which are necessary to ensure compliance of its products and services offered to customers with relevant requirements, while maintaining pro-environmental production methods and a pro-environmental approach, and minimising the environmental impacts, continuously improving the safety of working conditions, and meeting requirements in all areas relevant to security of information processed by the Company.

The process sequence has been defined, as well as the relationships between the processes, which constitute a multi-layered mechanism that facilitates identifying and satisfying customer expectations. Individual processes are monitored and the achievement of their objectives is evaluated by checking process metrics and comparing them against adopted benchmarks. This approach allows us to manage and improve processes relying on real, measurable data.

In line with the risk-based approach, process owners are responsible for identifying threats (risks) and opportunities that can potentially affect the operation and efficiency of the processes – meeting customers’ requirements and taking appropriate and ‘adequate’ measures. A process-based system of internal audits is used, which operates in accordance with a dedicated procedure and checks compliance of individual areas with the adopted standards. The improvement measures we take cover internal and external factors and identify opportunities as they open to the organisation.

Any improvements to the Integrated Management System are decided on by the Company’s Senior Management, in line with the IMS evaluation procedure. The procedures in place specify how particular activities are to be carried out in each area.

A total of 54 processes/sub-processes were identified at the Company, for which 135 metrics were defined. The process charts specify the metrics, which include three-tiered criteria for evaluating effectiveness, defined as acceptable, requiring monitoring, or requiring corrective measures. The assessment of the delivery of the metrics is made on the basis of data entered by the process/sub-process owners into the Dok-system.

The precautionary principle, environmental damage prevention and effective workplace safety and information security management are ensured through standardisation and implementation of systemic mechanisms, which also include preventive measures. The precautionary principle is supported by systemic mechanisms that pre-emptively address potential irregularities and are based on process analysis and elements of risk and opportunity assessment. In accordance with the precautionary principle, business activities involve taking measures to prevent environmental degradation.

Audits − internal and external assurance of the Integrated Management System

In 2022, ORLEN was subject to periodic external audits. As a result, the Company obtained certificates of compliance with international standards for its activities.

The Company’s activities are assessed by accredited certification bodies, which audit the areas covered by the Management Systems in place on an annual basis.

In 2022, these included:

IMS recertification audit by Bureau Veritas Poland – the on-site audit covered: selected Fuel Storage Terminals (Ostrów Wielkopolski, Świnoujście, Nowa Sól, Lublin), as well as the production plant and administrative units located in Płock. The audit identified no instances of non-compliance; the new certificates are valid through June 19th 2025.
ISCC EU recertification audit by Bureau Veritas Polska (BVP), which included a review of the documentation confirming compliance of the ISCC EU system standards with the Renewable Energy Directive (RED) at the Management Systems Team, the Bio-component Procurement Team, the Offshore and Onshore Operations Department, the Fuel, Petrochemical and Bio-component Market Analysis Department, the C4 Derivatives Unit, the Blending Department and the Fuel Storage Terminals in Płock and Ostrów Wielkopolski. The audit found no instances of non-compliance and a certificate of compliance with the RED / ISCC EU Certification System was issued.
Inspection of the Factory Production Control (ZKP) System by Polskie Centrum Badań i Certyfikacji (Polish Centre for Testing and Certification) carried out at Płock-based organisational units with regard to the manufacture and sale of road and polymer-modified bitumens. The audit identified no instances of non-compliance, no observations were made, and the compliance certificates for the ZKP system were maintained.
AQAP 2110 recertification audit by the Quality Certification Centre of the Military University of Technology (MUT), covering the Płock-based organisational units involved in the manufacture and distribution of motor and aviation fuels. The audit revealed no instances of non-compliance and a new compliance certificate for the AQAP-2110 Quality Management System was issued, valid through July 9th 2025.
KZR INiG system recertification audit by Bureau Veritas Polska, carried out as a hybrid process covering the production of a biocomponent: liquid bio-hydrocarbons in the co-hydrogenation process at Płock-based organisational units. The audit identified no instances of non-compliance and a new certificate was issued for the production of the bio-component: liquid bio-hydrocarbons in the co-hydrogenation process.
ISO 50001 recertification audit by UDT-CERT – an on-site audit carried out in Płock and Włocławek. The audit revealed no instances of non-compliance and a new certificate, valid for another three years through December 5th 2025, was issued.
Recertification audit by Bureau Veritas Polska (BVP) – a special audit of the Integrated Management System carried out following the merger of ORLEN and Grupa LOTOS S.A. The audit identified no instances of non-compliance, no observations were made and a recommendation was issued for ISO 9001, ISO 14001 and ISO 45001 certification. The scope of the ISO/IEC 27001 Certificate remained unchanged.
ISCC special audit carried out by BVP following the merger with GL S.A. – scope of the ISCC certification extended to cover locations in Gdańsk, Czechowice-Dziedzice, Tychy and Szczecin.
Product Audit for Aviation Fuels by the Air Force Institute of Technology (ITWL); the audit identified no instances of non-compliance, no observations were made and a recommendation was issued for the certification of our JET A-1 and F-34 aviation fuels.

The external audits identified no instances of non-compliance and confirmed correctness of the existing systems operation at ORLEN. Also, recommendations and new certifications were received.

Internal audit system

The audits confirmed compliance with the requirements of the applicable systems. The auditors also identified elements that required improvement.

In 2022, a total of about 520 internal audits of the Integrated Management System were planned and implemented, including:

445

QMS and HACCP audits,

ISO9K, ISO14K,ISO/IEC27K / AQAP audits,

audits of CO₂ emissions monitoring,

ISCC audits,

OHS audits,

SzEn audits,

12 audits at product vendors and service providers.

The audits confirmed compliance with the requirements of the applicable systems. The auditors also identified elements that required improvement.

The certified Management Systems in place support:

The organisation’s ability to meet customer needs and expectations (having a certificate is often a key formal condition for establishing a business relationship; access to domestic and international markets);
Building the competitive advantage;
Stronger reputation of the company and its products and services both among existing and prospective customers;
Better organisation of internal documentation (a process-based approach helps to manage the organisation and eliminate inefficiencies);
Confidentiality (access to information is limited to authorised personnel);
Integrity (ensuring accuracy and completeness of information and the methods used);
Availability (authorised users are given access to information and resources when needed);
Improved quality (lower number of customer complaints);

Earnings growth (because of lower internal costs achieved through improved quality that meets customer expectations);
Enhancing environmental measures and contributing to environmental protection;
Cost reductions achieved through lower energy consumption and lower waste volumes;
Reduced risk of crisis (avoiding industrial accidents);
Ensuring compliance with applicable requirements (avoiding penalties);
Promoting pro-environmental thinking;
Identification of threats to employees’ safety and prompt implementation of preventive measures;
Engaging all employees in creating a safe workplace (cost reductions due to lower accident rates);
Employees’ trust in the organisation and a sense of responsibility for its activities.

IMS documentation

Apart from the regulations contained in the System Books, the Integrated Management System currently includes 71 procedures:

7 Environmental Management System procedures;
3 procedures for AQAP 2120 requirements;
51 Quality Management System procedures;
2 Occupational Health and Safety Management System procedures;
5 Information Security Management System procedures;
1 Sustainability Certification System for Biomass and Biofuels procedure;
1 Energy Management System procedure;
1 procedure of the co-hydrogenation process certification system.

In 2022, the following were updated:

Internal regulations on the Integrated Management System and Energy Management System operation;
Integrated Management System Policy;
Integrated Management System Book;
Factory Production Control (ZKP) System Book;
Energy Management System Book.

Following the merger, the scope of the Integrated Management System was expanded to cover processes taken over from the former GL S.A. The system underwent a special audit, as a result of which the scope of the certification was extended to cover processes carried out in Gdańsk.

In addition, all the Management Systems operating within the PGNiG Branch Complex were certified, retaining their separate status (as systems excluded from the IMS operation), subject to the applicable rules in place at the Company.

Management Systems at ORLEN Group companies

In 2022, the Group companies’ activities in relation to Integrated Management Systems were in line with the existing concept for the optimisation of the IMS functioning. The IMS policies are in place at the following key companies of the ORLEN Group: ORLEN, ORLEN Administracja, ANWIL, Basell ORLEN Polyolefins, ORLEN Laboratorium, ORLEN Eko, ORLEN Asfalt, ORLEN Serwis, ORLEN Upstream, IKS Solino, ORLEN KolTrans, ORLEN Oil, ORLEN Aviation, ORLEN Paliwa, ORLEN Projekt, ORLEN Budonaft, ORLEN Lietuva, ORLEN Unipetrol Group, ORLEN Centrum Usług Korporacyjnych, ORLEN Południe, ORLEN Centrum Serwisowe, and ORLEN Ochrona. In addition, collaboration on Management Systems was initiated with RUCH, and closer cooperation with the Energa Group in this area is being considered.

The Integrated Management Systems were built based on the following standards:

Depending on business needs, the companies maintain the certificates for the systems indicated above. In addition, depending on the business profiles, legal requirements, Customer expectations, etc., some companies have implemented the following systems in their organisations: AQAP 2110 Management System, Factory Production Control, Rail Transport Safety Management System (SMS), Rail Transport Maintenance Management System (MMS), Quality Management System for Welding Processes, HACCP Food Safety Management System, ISCC EU System, KZR INiG System, ISO/IEC 17025 Laboratory Quality Management System. Where appropriate, a relevant certification or registration was secured.

2022 was the year when ORLEN merged with the LOTOS and PGNiG Groups, which required actions beyond the standard procedures. The companies smoothly adapted to modified rules of supervision of the Management Systems, as confirmed by the results of special audits and successful certification processes.

Management Systems

According to ORLEN's strategy, our task in the product quality area is to address the needs and expectations of Customers. The ORLEN Group’s goal and ambition is to retain our position of quality leader in the Polish and international markets. The focus is on strengthening Customer confidence in ORLEN as a company offering top-class quality, environmentally-friendly solutions, and timely delivery of the products we manufacture and sell.

Being aware of our environmental impact, we commit to gradually bring our process planning and execution methods in line with the sustainability requirements by adopting an integrated approach to the pollution prevention and environmental protection processes.

In accordance with applicable laws and in keeping with our Integrated Management System Policy, we protect the life and health of all our employees by building a safe and healthy working environment for them.

The above objectives and activities are pursued based on our Integrated Management System, which comprises the following systems: ISO 9001 Quality Management System, AQAP 2110 Quality Management System, ISO 14001 Environmental Management System, ISO 45001 Occupational Health and Safety Management System, PN-ISO/IEC 27001 Information Security Management System, HACCP Food Safety Management System, ISCC EU and KZR INiG certification systems for sustainable biofuels, bioliquids, and biocomponents production, and Factory Production Control (ZKP).

The systems meet the highest international management standards and are applied by ORLEN in its day-to-day operations to ensure professional customer service and maintain top health and environmental protection standards.

ISO 9001 Quality Management System

The Group’s dedication to providing best quality products that meet Customer expectations is reflected in the Quality Management System and the Integrated Management System Policy implemented within its framework. The system was first certified in 1996 and then re-certified in 1999 by Bureau Veritas Quality International and Polskie Centrum Badań i Certyfikacji (Polish Centre for Testing and Certification). The Quality Management System was improved in the following years. Currently, we hold a certificate of compliance with the requirements of PN-EN ISO 9001:2015-10 issued by BV Poland.

The implementation of the ORLEN Quality Management System involved an in-depth analysis of the organisation's context as well as the needs and expectations of stakeholders, identification and description of processes and their interrelations, and of threats and opportunities that may affect the operation and effectiveness of our processes. The key documents of the system include process maps and cards, which are attached to the approved Integrated Management System Book.

The Quality Management System certification covers:

Production, storage and sale of refining and petrochemical products;
Generation and sale of electricity and heat;
Value-added functions;
Retail sale and provision of services at CODO service stations.

AQAP 2110 Quality Management System

ORLEN holds a certificate of compliance with the requirements of the AQAP 2110 standard for the production and wholesale of motor and aviation fuels. It is an important element necessary to attract and retain military customers in NATO countries.

The activities covered by the AQAP 2110 Quality Management System include supervision over production and the quality of purchased products required under the relevant contracts, and the general principles of cooperation with Military Representative Offices. AQAP 2110 also provides for additional requirements related to configuration management, contract risk management, and support for the Government Quality Assurance (GQA) process.

On July 11th 2003, Zakład Systemów Jakości i Zarządzania awarded ORLEN its first Quality System certificate, confirming compliance with the requirements of AQAP 2120 in the production and sale of motor and aviation fuels. After the standard has been modified, we proved our compliance with the AQAP 2110 requirements and were awarded the relevant certificate by the Quality Certification Centre of the Military University of Technology (MUT).

The Quality Management System certification covers:

Production and sale of motor and aviation fuels.

ISO 14001 Environmental Management System

Implementation of the Environmental Management System confirms that the overriding objective of the ORLEN’s strategy is to achieve, as far as practicable, a neutral impact on our immediate environment and to minimise the environmental impact of the use of our products.

The Environmental Management System covers ORLEN's organisational units in Płock and Warsaw, as well as the Fuel Storage Terminals forming a part of the logistics structure, whose operation affects the natural environment. The first certification of the system was obtained for the Płock facilities in March 2000 from Bureau Veritas Quality International.

The Integrated Management System Policy includes a commitment to gradually bring our process planning and execution methods in line with the sustainability requirements by adopting an integrated approach to the pollution prevention and environmental protection processes.

The incorporation of the PN-EN ISO 14001 requirements in the Environmental Management System supports the following goals:

Ensuring compliance with environmental laws and related regulations;
Consistently reducing adverse environmental impacts of our activities through environmental projects;
Minimising the risk of chemical accidents occurring and, if an incident occurs, mitigating its impact.

The detailed requirements as regards identifying issues, monitoring environmental parameters, exercising operational control, conducting audits, and undertaking corrective and other measures prescribed in the standard are only tools for achieving the main goals outlined above. An additional goal is to raise environmental awareness of employees who perform tasks that have or may have an impact on the natural environment.

Currently our compliance with the ISO 14001 requirements is evidenced by a relevant certificate issued by BV Poland.

The Environmental Management System certification covers:

Production, storage and sale of refining and petrochemical products;
Generation and sale of electricity and heat;
Value-added functions.

ISO 45001 OHS Management System

The main purpose of the OHS Management System is to support efforts to improve occupational health and safety by defining the requirements for an effective and efficient management system based on legal regulations, hazard identification, assessment of occupational risk and health and safety risks and opportunities. The key message declared in the Integrated Management System Policy is that every employee has the right to safe and healthy working conditions, which the organisation is obliged to provide.

The OHS Management System is being gradually expanded and improved. On the basis of the system operating in accordance with the PN-N 18001 standard, a system compliant with the requirements of ISO 45001 was built. In 2020, following a positive audit outcome, a certificate of compliance was issued by Bureau Veritas Certification Holding SAS-UK Branch. Audits held in the next years confirmed conformity to the ISO 45001 requirements. The Occupational Health and Safety Management System based on the ISO 45001 standard covers the followings locations: corporate headquarters in Płock, the Company’s office in Gdańsk, the office in Warsaw, Fuel Storage Terminals, rail terminal in Płock, CCGT plant in Włocławek, and PTA plant in Włocławek.

Compliance with the ISO 45001 requirements is evidenced by a relevant certificate issued by BV Poland.

The OHS Management System certification covers:

Production, storage and sale of refining and petrochemical products;
Generation and sale of electricity and heat;
Value-added functions.

ISO/IEC 27001 Information Security Management System

ORLEN’s Information Security Management System was first certified for compliance with the requirements of the PN-I-07799-2 standard in May 2007, by Bureau Veritas Certification. Currently, the system meets the requirements of PN-EN ISO 27001, ensuring confidentiality, integrity and availability of information. Information security is not only a business necessity, which ensures efficient operation of the organisation by providing well-structured information processing, but also a legal obligation. The key purpose of the system is to maintain and improve information security management, thus minimising the risk of an incident and its adverse impact on our operations and activities, by deploying technical and organisational measures that provide the maximum level of security of data processing, protecting data against unauthorised access, breach of confidentiality or loss of integrity, or theft.

Being aware of the importance of information and information systems to the achievement of OLEN’s goals, we seek to ensure that the measures we take are oriented towards security of information in all processing systems, guaranteeing protection of the interests of ORLEN, its shareholders, customers and cooperating partners.

The Integrated Management System Policy and the Information Security Management System procedures contain rules of conduct to be followed to ensure the security of our assets. They were designed with a view to putting in place information security standards at the Company, with a particular focus on legal compliance and on mitigating the impact of threats related to a breach of confidentiality, loss of data integrity, financial losses and reputational damage.

ORLEN currently holds a certificate confirming compliance with the requirements of the PN-ISO/IEC 27001 standard issued by BV Poland. The Information Security Management System certification covers:

Production, storage and sale of refining and petrochemical products;
Generation and sale of electricity and heat;

Value-added functions.

ISO 50001 Energy Management System

ORLEN has implemented the ISO 50001 Energy Management System (SZEn) in response to the National Action Plan for energy efficiency developed under the Energy Efficiency Act of May 20th 2016, in accordance with Directive 2012/27/EU as amended by Directive 2018/2002 on energy efficiency. Efficient energy management is not only a source of benefits to a business, but also a legal requirement that is most easily met with ISO 50001 – a standard that sets globally recognised best practices for energy management. The Energy Management System is also an element of the ORLEN 2030 strategy. The vision for the ORLEN Group’s growth through commitment to low-carbon energy and increased use of alternative fuels, in line with sustainable development principles, helps enhance Poland’s energy security. In 2022, the Energy Management System was successfully re-certified for 2022-2025.

The key document of the Energy Management System is the Energy Policy adopted by the Management Board, which includes commitments to improve the Company’s energy performance, in particular to optimise production processes for better energy efficiency, to provide the resources necessary to achieve energy goals and objectives, and to meet regulatory requirements. Other components of the key system documentation include the Energy Management System Book and the Energy Planning and Review Procedure. The system is based entirely on in-house documentation, including a set of unit energy consumption indicators.

The Energy Management System in place at ORLEN, facilitating the optimisation of production processes, and the system of energy efficiency certificates (or the ‘white tags’) are major tools supporting energy efficiency. The ‘white tags’ system supports the implementation of investment projects such as insulation of industrial systems, alteration or renovation of buildings and their technical installations and equipment, upgrades or replacement of lighting, equipment and systems used in industrial or power generation processes.

In accordance with the adopted Energy Management System approach, one of the key processes and the one posing the biggest systemic challenge is the Energy Review process meeting the requirements of the energy efficiency audit, whose purpose is to make and validate calculations for energy efficiency improvement projects and to provide information on possible energy savings, with periodic reports submitted to the Energy Regulatory Office.

The Energy Management System contributes to primary energy savings as well as to growing employees' awareness about energy efficiency and other energy consumption issues.

The Energy Management System certification covers production and processing of refined petroleum products as well as generation and sale of electricity and heat.The scope of theEnergy Management System includes the production plant in Płock, the PTA plant and the CCGT unit in Włocławek.

ISCC EU certification system

The legal basis for the operation of sustainable development systems is the EU Directive on the Promotion of the Use of Energy from Renewable Sources (RED).

REDII (Directive 2018/2001) provides a general climate framework for 2020–2030, including a 2030 target of at least a 27% share of renewable energy in the EU’s energy consumption. The Directive recasts and repeals previous legislation (Directive 2009/28/EC, Directive (EU) 2015/1513 and Council Directive 2013/18/EU).

The amended Renewable Energy Directive adopted at the end of 2018 came into force on July 1st 2021.

Entities operating in the field of production of bio-components, processing of biomass, and purchase, import or intra-Community purchase of biomass or bio-components, which are to be counted towards the National Indicative Target (NIT), are obliged to obtain a certificate confirming that they fulfil the sustainability criteria.

ORLEN’s compliance with the sustainability criteria is ensured by the

International Sustainability & Carbon Certification (ISCC EU) system which enables identification of energy carriers produced in a sustainable way with the use of renewables.

ISCC is a certification system for biofuels placed on the market, approved by the German Federal Office for Agriculture and Food (BLE).

The International Sustainability & Carbon Certification System (ISCC EU) confirms the application of an approach based on sustainable use of renewables. ISCC EU is aimed at protecting the biosphere and rational land management, but also sustainable social development and reduction of greenhouse gas emissions, by enabling emission volume tracking at every stage of the biomass and biofuel production process.

It covers all biomass types available on the European Union market and outside the EU.

An ISCC EU certificate holder ensures environmental protection, seeks to be perceived as an environmentally oriented company, and makes the following commitments:

Reduce GHG emissions;
Ensure professional management of the security and quality system at the company;
Monitor refining processes, gas emissions and their environmental impacts;
Ensure appropriate working environment;
Ensure rational land management;
Respect international standards in human rights, workers' rights, and the right to land;
Demonstrate social responsibility in business relations.

An ISCC EU certificate confirms the company's credibility in the international biofuel market. By promoting an environmentally-friendly and socially responsible approach, it helps to establish new business contacts. ISCC EU certification covers a remarkably broad range of products commonly used in the production of biomass, biocomponents and biofuels, such as:

oilseeds (rapeseed, soybean, sunflower, jatropha, oil palm, and others);
cereal grains and corn;
oils (rapeseed, sunflower, palm oil);
intermediates and products;
waste and residues.

The ISCC EU system is based on sustainability procedures and standards required to be applied throughout the biofuel production chain.

ISCC helps producers to organise the biofuels production and distribution processes in accordance with the European legal requirements, and enables potential customers to verify greenhouse gas emissions volumes at each stage of production, i.e. cultivation, harvesting, storage, processing and delivery to the final recipient.

Certificates

KZR INiG certification system

In accordance with the Act on Biocomponents and Liquid Biofuels, entities operating in the field of production of bio-components, processing of biomass, purchase, import or intra-Community purchase of biomass or bio-components which are to be counted towards the National Indicative Target, are obliged to obtain a certificate confirming that they fulfil the sustainability criteria.

One of the systems used at ORLEN that confirms compliance with the sustainability criteria is the KZR INiG System. It is a Polish certification system owned by Instytut Nafty i Gazu – Państwowy Instytut Badawczy, recognised under the European Commission’s Decision No. 2022/603 of April 8th 2022 for demonstrating compliance with the requirements of Directive (EU) 2018/2001 of the European Parliament and of the Council (RED II).

On August 19th 2019, ORLEN was granted a KZR INiG System certificate with respect to the production of a biocomponent – liquid bio-hydrocarbons in the co-hydrogenation process.

Certificates issued under this system are recognised under other certification systems. They are valid worldwide, and particularly in the European Union and Poland.

The KZR INiG System evaluates sustainability compliance of the entire life cycle of biofuels and bioliquids, from the feedstock cultivation stage or the point of collection of waste/residue to the stage of final biofuels and bioliquids consumption and generation of waste and residues, including all intermediate stages within the supply chain.

The system has been developed in Poland, taking into account the relevant EU regulations on the assessment of the biomass cultivation process as regards land use and application of best agricultural practices, and with the international labour law.

Its requirements apply to biofuels and bioliquids produced within the European Community and imported from outside the EC, and the compliance is evaluated by certification bodies that review the information submitted to them. An audit is conducted before an entity can be admitted to the KZR INiG System. If the audit outcome is positive, the certification body issues a certificate confirming compliance with the KZR INiG sustainability criteria.

Presently, ORLEN holds a certificate issued by Bureau Veritas Certification Polska, confirming compliance of the production of a bio-component – liquid bio-hydrocarbons in the co-hydrogenation process with the requirements of the Sustainability Certification System for Biomass and Biofuels (KZR INiG), valid for the period from August 19th 2022 to August 18th 2023.

HACCP Food Safety Management System

In order to satisfy the requirements of food law and the basic assumptions of the Codex Alimentarius, ORLEN has implemented the HACCP Food Safety Management System at its service stations. As the range of our food and drink services expands and the regulatory requirements change, the HACCP system is being continuously improved and developed. To ensure the best quality of its food products and services, ORLEN has drafted and communicated the Food Safety Policy.

Its purpose is to guarantee that the food products sold at the stations satisfy all the sanitary requirements, are safe, and their quality meets the relevant standards. This applies to pre-packaged products as well as all products prepared at the service stations, depending on the food and drink service availability.

HACCP, standing for Hazard Analysis and Critical Control Points, is a system used to identify health threats and the risk of their occurrence at various stages of food production and distribution. It helps control and mitigate all hazards to consumer safety and health. As a preventive system, HACCP aims to minimise hazards related to food sale. It protects the interests of both consumers and manufacturers by providing the former with a guarantee of safety of food products they buy and the later with the possibility of proving the safety of their products by properly conducting and documenting their production processes.

The effective operation of the system at the service stations is ensured through ongoing oversight and regular updates to the HACCP System Documentation.

Factory Production Control (ZKP)

Since January 2nd 2015, ORLEN S.A. has been a manufacturer of building products. Pursuant to Regulation (EU) No. 305/2011 of the European Parliament and of the Council of March 9th 2011, ORLEN is required to maintain a Factory Production Control (ZKP) system.

The system is based on the ORLEN’s Integrated Management System, in particular the ISO 9001 requirements.

On January 9th 2015, the Factory Production Control System was for the first time positively evaluated by Polskie Centrum Badań i Certyfikacji (Gdańsk branch). As a result, ORLEN’s refinery in Płock was awarded

The validity of the certificates issued to ORLEN S.A. is maintained on the basis of annual inspections. In 2022, their scope was expanded to cover processes carried out for ORLEN S.A. by Rafineria Gdańska Sp. z o.o.

The certificates form part of the 2+ compliance assessment system. They are renewed on the basis of external audits held every year at the production site.

The Factory Production Control System at ORLEN covers the whole process of preparation, production and release for sale of building products, such as:

road bitumens 20/30, 35/50, 35/50WMA, 50/70, 50/70WMA, 70/100, 100/150, 160/220 and 250/330 meeting the PN-EN 12591 requirements;
polymer-modified bitumens ORBITON PMB 10/40-65, 25/55-55 EXP, 25/55-60, 45/80-55, 45/80-65, 25/55-80 HiMA, 45/80-80 HiMA and 65/105-80 HiMA meeting the PN-EN 14023 requirements.

Compliance system at the ORLEN Group

The objective of the ORLEN Group’s Compliance System is to implement and continuously improve a coherent set of legal and organisational solutions aimed at ensuring compliance of all business processes across the ORLEN Group with mandatory and voluntary requirements that ORLEN Group companies have undertaken or decided to comply with in order to avoid legal, financial and reputational consequences that may be incurred by ORLEN Group companies, management and employees in the event of a compliance breach.

Implementation of the Compliance System is line with the ORLEN Group's strategy and development directions, international regulatory environment in which the Group operates, and with the Group’s ethical image. The Compliance System also forms a part of the ORLEN Group's corporate culture.

In view of the above, the ORLEN Group has implemented a Compliance Policy setting out uniform and consistent standards for managing compliance with:

Legal regulations;
Internal regulations;
Voluntary standards of conduct;
Ethical standards applicable at the ORLEN Group.

The unit tasked with the implementation, management, updating and communication of the Compliance Policy and the supporting procedures for regulatory risk management, compliance with license requirements and lobbying at the ORLEN Group, is the ORLEN Financial Control, Risk and Compliance Management Office.

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ORLEN Group 2022 Integrated Report

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Integrated Management System

Integrated Management System

The ORLEN Group supplies highest-quality products to its customers, while striving to make its operations as neutral to the natural environment as possible, to achieve superior energy efficiency, and to maintain high OHS, process safety and information security standards.

Process-based management

Audits − internal and external assurance of the Integrated Management System